[smartmontools-support] NVME testing question

[Thane K. Sherrington]

These happen to be Samsung drives, but I've also seen it happen with WD 
and Kingston.

I just tried booting to SystemRescue Live CD 9.03 and it is unable to 
get data from the SSD either.  So I'm assuming some Acers (not all, 
since your's works) are blocking SmartMonTools from reading SMART.  But 
since the WD tool can read SMART, I'm pretty sure there's a work 
around.  I'm just wondering if anyone is interested in helping find it 
(I can't do the programming, but I can do the testing).


Thane K. Sherrington

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On 13-Jul.-2022 5:59 p.m., James wrote:
> I have Acer Aspire A515 something and it works for me.
> It's probably an older nvme drive.
> Maybe dmesg can ID the drive that doesn't work.
> I think the nvme driver is in the kernel so maybe try a later kernel 
> on the one that doesn't work.
>
>
> $ sudo smartctl -a /dev/nvme0n1p1
> smartctl 7.2 2020-12-30 r5155 [x86_64-linux-5.15.0-40-generic] (local 
> build)
> Copyright (C) 2002-20, Bruce Allen, Christian Franke, 
> www.smartmontools.org
>
> === START OF INFORMATION SECTION ===
> Model Number:                       KINGSTON RBUSNS8154P3128GJ1
> Serial Number:                      xxx
> Firmware Version:                   E8FK12.3
> PCI Vendor/Subsystem ID:            0x2646
> IEEE OUI Identifier:                0x0026b7
> Total NVM Capacity:                 128,035,676,160 [128 GB]
> Unallocated NVM Capacity:           0
> Controller ID:                      0
> NVMe Version:                       1.2
> Number of Namespaces:               1
> Namespace 1 Size/Capacity:          128,035,676,160 [128 GB]
> Namespace 1 Formatted LBA Size:     512
> Namespace 1 IEEE EUI-64:            0026b7 6845817955
> Local Time is:                      Wed Jul 13 16:51:45 2022 EDT
> Firmware Updates (0x12):            1 Slot, no Reset required
> Optional Admin Commands (0x0007):   Security Format Frmw_DL
> Optional NVM Commands (0x001e):     Wr_Unc DS_Mngmt Wr_Zero Sav/Sel_Feat
> Log Page Attributes (0x04):         Ext_Get_Lg
> Maximum Data Transfer Size:         512 Pages
> Warning  Comp. Temp. Threshold:     84 Celsius
> Critical Comp. Temp. Threshold:     88 Celsius
>
> On 2022-07-13 15:32, Thane K. Sherrington wrote:
>> I've noticed the Smartmontools can't access SMART on NVME drives on 
>> Acer (and some other model) laptops.  (I see a lot of Acers.) The WD 
>> Dashboard can run and display SMART information, so clearly it's 
>> there, but blocked by some sort of driver/BIOS issue.
>> Any suggestions on how to get this information?   As I mentioned, I 
>> see a lot of Acers, so I'm happy to do testing on this end if that 
>> helps.
>>
>> Thanks,
>>
>> -- 
>> Thane K. Sherrington
>
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