[smartmontools-support] Innostor IS611 timeout

[fenugrec at mail.com]

Hi,
I have a Innostar IS611-based USB3-SATA interface (StarTech USB3SSATAIDE),
that seems to work correctly in a windows VM but has issues under linux on
2 different machines here.

I wasn't able to find a searchable archive of the post-2017 mailing list ?
Apologies if this is a duplicate.

The issues are :
1- runnning smartctl -H times out after > 60 seconds, during
 "SMART STATUS CHECK ".

2- attempting to start self-tests (smartctl -t short) does start the test,
 but also produces a timeout error at "SMART IMMEDIATE OFFLINE".

Surprisingly both those operations worked perfectly in a win7 VM (virtualbox)!
(with "HDDscan")

I think I tried all combinations of
- USB2 port
- USB3 port
- disabling uas with the trick "modprobe usb-storage quirks=1f75:0611:u"

Below is pasted the output of smartctl; any other details I should post?

Other debug info, USB capture etc ?

Thanks,
Chris.

********************* smartctl /dev/sdc -H -r ioctl

smartctl 7.1 2019-12-30 r5022 [x86_64-linux-5.4.82-1-lts] (local build)
Copyright (C) 2002-19, Bruce Allen, Christian Franke, www.smartmontools.org


REPORT-IOCTL: Device=/dev/sdc Command=IDENTIFY DEVICE
 Input:   FR=...., SC=0x01, LL=...., LM=...., LH=...., DEV=...., CMD=0xec IN
>>>> do_scsi_cmnd_io: sg_io_ver=3
 [ata pass-through(16): 85 08 0e 00 00 00 01 00 00 00 00 00 00 00 ec 00 ]
  scsi_status=0x0, sg_transport_status=0x0, sg_driver_status=0x0
  sg_info=0x0  sg_duration=0 milliseconds  resid=0
 [Duration: 0.001s]
REPORT-IOCTL: Device=/dev/sdc Command=IDENTIFY DEVICE returned 0

REPORT-IOCTL: Device=/dev/sdc Command=SMART READ ATTRIBUTE VALUES
 Input:   FR=0xd0, SC=0x01, LL=...., LM=0x4f, LH=0xc2, DEV=...., CMD=0xb0 IN
>>>> do_scsi_cmnd_io: sg_io_ver=3
 [ata pass-through(16): 85 08 0e 00 d0 00 01 00 00 00 4f 00 c2 00 b0 00 ]
  scsi_status=0x0, sg_transport_status=0x0, sg_driver_status=0x0
  sg_info=0x0  sg_duration=0 milliseconds  resid=0
 [Duration: 0.002s]
REPORT-IOCTL: Device=/dev/sdc Command=SMART READ ATTRIBUTE VALUES returned 0

REPORT-IOCTL: Device=/dev/sdc Command=SMART READ ATTRIBUTE THRESHOLDS
 Input:   FR=0xd1, SC=0x01, LL=0x01, LM=0x4f, LH=0xc2, DEV=...., CMD=0xb0 IN
>>>> do_scsi_cmnd_io: sg_io_ver=3
 [ata pass-through(16): 85 08 0e 00 d1 00 01 00 01 00 4f 00 c2 00 b0 00 ]
  scsi_status=0x0, sg_transport_status=0x0, sg_driver_status=0x0
  sg_info=0x0  sg_duration=310 milliseconds  resid=0
 [Duration: 0.310s]
REPORT-IOCTL: Device=/dev/sdc Command=SMART READ ATTRIBUTE THRESHOLDS returned 0
=== START OF READ SMART DATA SECTION ===

REPORT-IOCTL: Device=/dev/sdc Command=SMART STATUS CHECK
 Input:   FR=0xda, SC=...., LL=...., LM=0x4f, LH=0xc2, DEV=...., CMD=0xb0
>>>> do_scsi_cmnd_io: sg_io_ver=3
 [ata pass-through(16): 85 06 2c 00 da 00 00 00 00 00 4f 00 c2 00 b0 00 ]
  scsi_status=0x0, sg_transport_status=0x3, sg_driver_status=0x0
  sg_info=0x1  sg_duration=64890 milliseconds  resid=0
sat_device::ata_pass_through: scsi_pass_through() failed, errno=110 [Connection timed out]
 [Duration: 64.892s]
REPORT-IOCTL: Device=/dev/sdc Command=SMART STATUS CHECK returned -1 errno=110 [Connection timed out]
SMART Status command failed: Connection timed out
SMART overall-health self-assessment test result: PASSED
Warning: This result is based on an Attribute check.


**************** smartctl /dev/sdc -t short -r ioctl
...
REPORT-IOCTL: Device=/dev/sdc Command=SMART IMMEDIATE OFFLINE InputParameter=1
 Input:   FR=0xd4, SC=...., LL=0x01, LM=0x4f, LH=0xc2, DEV=...., CMD=0xb0
>>>> do_scsi_cmnd_io: sg_io_ver=3
 [ata pass-through(16): 85 06 0c 00 d4 00 00 00 01 00 4f 00 c2 00 b0 00 ]
  scsi_status=0x0, sg_transport_status=0x3, sg_driver_status=0x0
  sg_info=0x1  sg_duration=61400 milliseconds  resid=0
sat_device::ata_pass_through: scsi_pass_through() failed, errno=110 [Connection timed out]
 [Duration: 61.403s]
REPORT-IOCTL: Device=/dev/sdc Command=SMART IMMEDIATE OFFLINE returned -1 errno=110 [Connection timed out]
Command "Execute SMART Short self-test routine immediately in off-line mode" failed: Connection timed out