[smartmontools-support] smartctl fails to read SMART data from one HDD in multi bay USBtoSATA enclosure

Menion menion at gmail.com
Wed Mar 21 15:59:03 CET 2018

I have dropped to the JMicron FAE email account an email with my
company email (ST Microelectronics), maybe I can have some good

2018-03-21 15:42 GMT+01:00 Menion <menion at gmail.com>:
> Hello Christian
> Thanks for the reply
> Yes I confirm that there is a port multiplexer behind it
> What is exactly the port multiplexer I don't know.
> Or actually: here
> http://goughlui.com/2015/11/01/review-orico-usb-3-0-5-bay-raid-hdd-enclosure-9558ru3-part-1/
> there is a review from 2015. They have disassembled it and they found
> a JMB394 RAID port multiplexer and a JMS539B USB to SATA bridge
> The mine is the same, exterior model, but I bought it on Jan 2018
> lsusb inspection (as attached in the email) show it, from VID:PID, as
> a JMS567 bridge with UASP. Ok, it won't be the first neither last time
> when this chinese companies change even some critical component in a
> product without even change the revision...., but it is something to
> note
> The interesting thing is that I bought another enclosure, still Orico,
> but more recent, the NS500rc3, the VID:PID is identical, so apparently
> it is a JMS567 bridge again, BUT does not report UASP capability AND
> the SMART works in all the slots....
> For sure the firmware is different, but I don't have idea what they
> are doing with the internal components
> I will try the tool and also I will drop some email do JMicron, let
> see if I get more success
> Bye
> 2018-03-21 13:32 GMT+01:00 Christian Franke <Christian.Franke at t-online.de>:
>> Hi,
>> Menion wrote:
>>> I have a 5 slots, multi bay USBtoSATA enclosure from Orico, running
>>> JMicron JMS567
>>> This multi-bay supports also hardware RAID, but I am using it in multi
>>> disk configuration, where each HDD show up a a "JMicron SCSI HDD"
>> The JMS567 is a USB to SATA bridge with one SATA port. So there must be some
>> RAID capable port multiplier like JMB393/394 behind the USB bridge.
>>> The problem is that I can read and operate SMART on 4 of the bay except
>>> the first one, check the attached log.
>>> The HDD are identicals and the problem affects also other HDDs type
>> A similar problem was reported 2010 for a device with JMB393. See this
>> thread on our old mailing list:
>> https://sourceforge.net/p/smartmontools/mailman/message/26198183/
>>> With the companion Management tool for Windows the SMART data can be read
>>> instead.
>> Which proves that there is some vendor specific ATA pass-through
>> functionality available. Unfortunately, JMicron did not reply to my request
>> for information, see:
>> https://www.smartmontools.org/ticket/705
>>> I am available for any test, the device is currently using USB storage
>>> instead of uas due to some stability problems and smartctl is
>>> self-compiled from a git pull made a couple of weeks ago
>> If possible, please test the JMraidcon tool mentioned in ticket #705. Don't
>> do this on a production machine, as the tool uses actual ATA WRITE commands
>> to a specific sector.
>> Thanks,
>> Christian

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