[smartmontools-support] smartctl fails to read SMART data from one HDD in multi bay USBtoSATA enclosure
Menion
menion at gmail.com
Sat Mar 17 19:44:12 CET 2018
Hi all
I have a 5 slots, multi bay USBtoSATA enclosure from Orico, running JMicron
JMS567
This multi-bay supports also hardware RAID, but I am using it in multi disk
configuration, where each HDD show up a a "JMicron SCSI HDD"
The problem is that I can read and operate SMART on 4 of the bay except the
first one, check the attached log.
The HDD are identicals and the problem affects also other HDDs type
With the companion Management tool for Windows the SMART data can be read
instead.
I am available for any test, the device is currently using USB storage
instead of uas due to some stability problems and smartctl is
self-compiled from a git pull made a couple of weeks ago
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menion at Menionubuntu:~$ sudo smartctl -a /dev/sda
smartctl 6.7 (build date Mar 8 2018) [x86_64-linux-4.15.5-041505-generic] (local build)
Copyright (C) 2002-18, Bruce Allen, Christian Franke, www.smartmontools.org
=== START OF INFORMATION SECTION ===
Model Family: Western Digital Red
Device Model: WDC WD80EFZX-68UW8N0
Serial Number: R6GUY3LY
Firmware Version: 0958
User Capacity: 8,001,563,222,016 bytes [8.00 TB]
Sector Size: 512 bytes logical/physical
Device is: In smartctl database [for details use: -P show]
ATA Version is: ATA/ATAPI-7 (minor revision not indicated)
Local Time is: Sat Mar 17 18:19:37 2018 CET
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
=== START OF READ SMART DATA SECTION ===
SMART Status not supported: Incomplete response, ATA output registers missing
SMART overall-health self-assessment test result: PASSED
Warning: This result is based on an Attribute check.
General SMART Values:
Offline data collection status: (0x00) Offline data collection activity
was never started.
Auto Offline Data Collection: Disabled.
Total time to complete Offline
data collection: ( 0) seconds.
Offline data collection
capabilities: (0x00) Offline data collection not supported.
SMART capabilities: (0x0000) Automatic saving of SMART data is not implemented.
Error logging capability: (0x00) Error logging NOT supported.
No General Purpose Logging support.
SMART Error Log not supported
SMART Self-test Log not supported
Selective Self-tests/Logging not supported
menion at Menionubuntu:~$ sudo smartctl -a /dev/sdb
smartctl 6.7 (build date Mar 8 2018) [x86_64-linux-4.15.5-041505-generic] (local build)
Copyright (C) 2002-18, Bruce Allen, Christian Franke, www.smartmontools.org
=== START OF INFORMATION SECTION ===
Model Family: Western Digital Red
Device Model: WDC WD80EFZX-68UW8N0
Serial Number: R6GSHTKY
LU WWN Device Id: 5 000cca 263caafd1
Firmware Version: 83.H0A83
User Capacity: 8,001,563,222,016 bytes [8.00 TB]
Sector Sizes: 512 bytes logical, 4096 bytes physical
Rotation Rate: 5400 rpm
Form Factor: 3.5 inches
Device is: In smartctl database [for details use: -P show]
ATA Version is: ACS-2, ATA8-ACS T13/1699-D revision 4
SATA Version is: SATA 3.1, 6.0 Gb/s (current: 3.0 Gb/s)
Local Time is: Sat Mar 17 18:19:41 2018 CET
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
=== START OF READ SMART DATA SECTION ===
SMART Status not supported: Incomplete response, ATA output registers missing
SMART overall-health self-assessment test result: PASSED
Warning: This result is based on an Attribute check.
General SMART Values:
Offline data collection status: (0x80) Offline data collection activity
was never started.
Auto Offline Data Collection: Enabled.
Self-test execution status: ( 0) The previous self-test routine completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: ( 101) seconds.
Offline data collection
capabilities: (0x5b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
No Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 2) minutes.
Extended self-test routine
recommended polling time: (1284) minutes.
SCT capabilities: (0x003d) SCT Status supported.
SCT Error Recovery Control supported.
SCT Feature Control supported.
SCT Data Table supported.
SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x000b 100 100 016 Pre-fail Always - 0
2 Throughput_Performance 0x0005 132 132 054 Pre-fail Offline - 112
3 Spin_Up_Time 0x0007 150 150 024 Pre-fail Always - 434 (Average 444)
4 Start_Stop_Count 0x0012 100 100 000 Old_age Always - 10
5 Reallocated_Sector_Ct 0x0033 100 100 005 Pre-fail Always - 0
7 Seek_Error_Rate 0x000b 100 100 067 Pre-fail Always - 0
8 Seek_Time_Performance 0x0005 140 140 020 Pre-fail Offline - 15
9 Power_On_Hours 0x0012 100 100 000 Old_age Always - 510
10 Spin_Retry_Count 0x0013 100 100 060 Pre-fail Always - 0
12 Power_Cycle_Count 0x0032 100 100 000 Old_age Always - 7
22 Helium_Level 0x0023 100 100 025 Pre-fail Always - 100
192 Power-Off_Retract_Count 0x0032 100 100 000 Old_age Always - 31
193 Load_Cycle_Count 0x0012 100 100 000 Old_age Always - 31
194 Temperature_Celsius 0x0002 171 171 000 Old_age Always - 38 (Min/Max 15/47)
196 Reallocated_Event_Count 0x0032 100 100 000 Old_age Always - 0
197 Current_Pending_Sector 0x0022 100 100 000 Old_age Always - 0
198 Offline_Uncorrectable 0x0008 100 100 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x000a 200 200 000 Old_age Always - 0
SMART Error Log Version: 1
No Errors Logged
SMART Self-test log structure revision number 1
No self-tests have been logged. [To run self-tests, use: smartctl -t]
SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.
menion at Menionubuntu:~$
menion at Menionubuntu:~$ sudo lsusb -v
Bus 002 Device 002: ID 152d:0567 JMicron Technology Corp. / JMicron USA Technology Corp. JMS567 SATA 6Gb/s bridge
Device Descriptor:
bLength 18
bDescriptorType 1
bcdUSB 3.00
bDeviceClass 0 (Defined at Interface level)
bDeviceSubClass 0
bDeviceProtocol 0
bMaxPacketSize0 9
idVendor 0x152d JMicron Technology Corp. / JMicron USA Technology Corp.
idProduct 0x0567 JMS567 SATA 6Gb/s bridge
bcdDevice 3.23
iManufacturer 1 JMicron
iProduct 2 USB to ATA/ATAPI Bridge
iSerial 3 0123456789ABCDEF
bNumConfigurations 1
Configuration Descriptor:
bLength 9
bDescriptorType 2
wTotalLength 121
bNumInterfaces 1
bConfigurationValue 1
iConfiguration 0
bmAttributes 0xc0
Self Powered
MaxPower 2mA
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 0
bAlternateSetting 0
bNumEndpoints 2
bInterfaceClass 8 Mass Storage
bInterfaceSubClass 6 SCSI
bInterfaceProtocol 80 Bulk-Only
iInterface 0
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x81 EP 1 IN
bmAttributes 2
Transfer Type Bulk
Synch Type None
Usage Type Data
wMaxPacketSize 0x0400 1x 1024 bytes
bInterval 0
bMaxBurst 15
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x02 EP 2 OUT
bmAttributes 2
Transfer Type Bulk
Synch Type None
Usage Type Data
wMaxPacketSize 0x0400 1x 1024 bytes
bInterval 0
bMaxBurst 15
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 0
bAlternateSetting 1
bNumEndpoints 4
bInterfaceClass 8 Mass Storage
bInterfaceSubClass 6 SCSI
bInterfaceProtocol 98
iInterface 10 MSC USB Attached SCSI
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x01 EP 1 OUT
bmAttributes 2
Transfer Type Bulk
Synch Type None
Usage Type Data
wMaxPacketSize 0x0400 1x 1024 bytes
bInterval 0
bMaxBurst 0
Command pipe (0x01)
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x82 EP 2 IN
bmAttributes 2
Transfer Type Bulk
Synch Type None
Usage Type Data
wMaxPacketSize 0x0400 1x 1024 bytes
bInterval 0
bMaxBurst 0
MaxStreams 32
Status pipe (0x02)
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x83 EP 3 IN
bmAttributes 2
Transfer Type Bulk
Synch Type None
Usage Type Data
wMaxPacketSize 0x0400 1x 1024 bytes
bInterval 0
bMaxBurst 15
MaxStreams 32
Data-in pipe (0x03)
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x04 EP 4 OUT
bmAttributes 2
Transfer Type Bulk
Synch Type None
Usage Type Data
wMaxPacketSize 0x0400 1x 1024 bytes
bInterval 0
bMaxBurst 15
MaxStreams 32
Data-out pipe (0x04)
Binary Object Store Descriptor:
bLength 5
bDescriptorType 15
wTotalLength 22
bNumDeviceCaps 2
USB 2.0 Extension Device Capability:
bLength 7
bDescriptorType 16
bDevCapabilityType 2
bmAttributes 0x00000f0e
Link Power Management (LPM) Supported
SuperSpeed USB Device Capability:
bLength 10
bDescriptorType 16
bDevCapabilityType 3
bmAttributes 0x00
wSpeedsSupported 0x000e
Device can operate at Full Speed (12Mbps)
Device can operate at High Speed (480Mbps)
Device can operate at SuperSpeed (5Gbps)
bFunctionalitySupport 1
Lowest fully-functional device speed is Full Speed (12Mbps)
bU1DevExitLat 10 micro seconds
bU2DevExitLat 32 micro seconds
Device Status: 0x000d
Self Powered
U1 Enabled
U2 Enabled
menion at Menionubuntu:~$ lsusb -t
/: Bus 02.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/6p, 5000M
|__ Port 1: Dev 2, If 0, Class=Mass Storage, Driver=usb-storage, 5000M
/: Bus 01.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/7p, 480M
|__ Port 2: Dev 2, If 0, Class=Human Interface Device, Driver=usbhid, 1.5M
|__ Port 2: Dev 2, If 1, Class=Human Interface Device, Driver=usbhid, 1.5M
|__ Port 3: Dev 3, If 0, Class=Vendor Specific Class, Driver=dvb_usb_rtl28xxu, 480M
|__ Port 3: Dev 3, If 1, Class=Vendor Specific Class, Driver=, 480M
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