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<p>Hi Gaëlle,</p>
<p><br>
</p>
<p>I have had the same problem. What worked for me was to NOT safely
eject the pen but simply disconnect it. This triggers the firmware
to check for new GME files.</p>
<p><br>
</p>
<p>To avoid filesystem damage, I usually first safely disconnect the
pen after copying a file onto it. Then reconnect and disconnect
without safely ejecting.</p>
<p><br>
</p>
<p>I hope this helps.</p>
<p><br>
</p>
<p>Cheers,</p>
<p><br>
</p>
<p>Till</p>
<p><br>
</p>
<div class="moz-cite-prefix">On 21.03.26 12:48, Gaëlle Mamou via
tiptoi wrote:<br>
</div>
<blockquote type="cite"
cite="mid:VI0PR10MB949732846F680A74C8765BA7D54DA@VI0PR10MB9497.EURPRD10.PROD.OUTLOOK.COM">
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class="elementToProof">
Hi Marius,</div>
<div
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Thank you for these detailed suggestions ! Here are my answers :</div>
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1. START OID reprinting <b>: </b>Yes, I have been physically
reprinting the START OID every single time I changed the Product
ID. I've tested with :</div>
<ul>
<li
style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
Product ID 1 → printed oid-1-START.png</li>
<li
style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
Product ID 100 → printed oid-100-START.png</li>
<li
style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
Product ID 917 → printed oid-917-START.png Each time with the
matching newly printed START code.</li>
</ul>
<div
style="margin-top: 1em; margin-bottom: 1em; font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"
class="elementToProof">
2. Tiptoi Manager : I have not been using Tiptoi Manager at all
during this process. I've been copying .gme files directly via
Windows File Explorer (drag and drop), then safely ejecting the
pen before testing.</div>
<div
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3. Filename diacritics : The name contains no diacritics.</div>
<div
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class="elementToProof">
4. PDF file :<b> </b>I've attached the PDF file generated by
SoniqPen for the corresponding .gme file.</div>
<div
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class="elementToProof">
The pens still give the same error: "Le fichier audio n'est pas
sur le lecteur"</div>
<div
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class="elementToProof">
I've now tested extensively with Product IDs 1, 100, 917, 942,
and 950 - all with freshly printed START codes - and the result
is always the same on both my pens (1st gen and latest gen).</div>
<div
style="margin-top: 1em; margin-bottom: 1em; font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"
class="elementToProof">
I'm completely stumped. The pens work perfectly with official
Ravensburger .gme files, but reject all custom .gme files
(tttool, SoniqPen) even though they work on your pen.</div>
<div
style="margin-top: 1em; margin-bottom: 1em; font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"
class="elementToProof">
Could there be a hardware/firmware difference between certain
pen batches that causes this ?</div>
<div
style="margin-top: 1em; margin-bottom: 1em; font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"
class="elementToProof">
Thank you for your continued help !</div>
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<br>
</div>
<br>
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