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Hello,</div>
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I'm experiencing a strange issue with custom GME files that I cannot solve, and I'm hoping someone here might have encountered this before.</div>
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<b>The Problem:</b></div>
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Custom GME files created with both tttool and SoniqPen are <b>recognized</b> by my Tiptoi pens (the START OID code is detected)</li><li style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
But they immediately return an error: <b>"Le fichier audio n'est pas sur le lecteur"</b> ("Audio file not found on the device")</li><li style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
The same GME files work <b>perfectly</b> on another user's pen (tested by Marius from SoniqPen)</li></ul>
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<b>What I've tried:</b></div>
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<b>Product IDs tested:</b> 1 (original Livre Ferme), 100 (SoniqPen default), 917, 942, 950</li><li style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
<b>Language settings:</b> Added <code>gme-lang: FRENCH</code>, tested with and without</li><li style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
<b>File structure:</b> </li><ul>
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Exported official Ravensburger GME, added custom scripts → doesn't work</li><li style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
Created GME from scratch with tttool → doesn't work</li><li style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
Used SoniqPen web interface → doesn't work</li></ul>
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<b>File placement:</b> GME file is correctly placed at the root of the pen</li><li style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
<b>Audio files:</b> All verified present and correctly referenced in YAML</li><li style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
<b>Firmware:</b> Both pens updated to latest version via Tiptoi Manager</li></ol>
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<b>My setup:</b></div>
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<b>Two Tiptoi pens:</b> One 1st generation, one latest generation (both purchased in France)</li><li style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
<b>Both configured in French</b></li><li style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
<b>Both work perfectly</b> with official Ravensburger GME files</li><li style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
<b>Same issue on both pens</b> with custom GME files</li></ul>
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<b>What works:</b></div>
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Official Ravensburger GME files work perfectly on my pens</li><li style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
The exact same custom GME file works on Marius's pen (SoniqPen creator)</li><li style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
OID codes are correctly recognized (no printing/scanning issue)</li><li style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
tttool validation shows the GME files are valid</li></ul>
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<b>My question:</b> Is there a known compatibility issue with certain Tiptoi pen models/regions that would cause them to reject custom GME files even though they're technically valid? Could there be a signature or verification mechanism in some pens that others
don't have?</div>
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Has anyone successfully created custom GME files that work on French Tiptoi pens purchased from Amazon/Vinted?</div>
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Any help would be greatly appreciated!</div>
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<b>Technical details:</b></div>
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tttool version: 1.11</li><li style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
Operating system: Windows</li><li style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
GME file size: ~2MB (117 audio files)</li><li style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
Product tested on working pen: Same file, works perfectly</li><li style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
Product tested on my pens: "Audio file not found" error</li></ul>
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Thank you in advance for any insights!</div>
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