[smartmontools-support] NVME drives not readable in Windows

[Thane K. Sherrington]

I'm running into this with a lot of NVME drives in Windows 10 (Intel 
chipset).  When I run smartctl -a or smartctl -x I get results like the 
ones below.  Any idea how to fix this?

smartctl -a /dev/sda

smartctl pre-7.5 2023-09-16 r5554 [x86_64-w64-mingw32-w10-21H2] (CircleCI)
Copyright (C) 2002-23, Bruce Allen, Christian Franke, www.smartmontools.org

Read Device Identity failed: Input/output error

If this is a USB connected device, look at the various --device=TYPE 
variants
=== START OF INFORMATION SECTION ===
Device Model:     [No Information Found]
Serial Number:    [No Information Found]
Firmware Version: [No Information Found]
Device is:        Not in smartctl database 7.3/5533
ATA Version is:   [No Information Found]
Local Time is:    Wed Mar 20 13:51:30 2024 ADT
SMART support is: Ambiguous - ATA IDENTIFY DEVICE words 82-83 don't show 
if SMART supported.
SMART support is: Ambiguous - ATA IDENTIFY DEVICE words 85-87 don't show 
if SMART is enabled.
                   Checking to be sure by trying SMART RETURN STATUS 
command.
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

Read SMART Data failed: Input/output error

=== START OF READ SMART DATA SECTION ===
SMART Status command failed
Please get assistance from https://www.smartmontools.org/
Register values returned from SMART Status command are:
  ERR=0x00, SC=0x00, LL=0x00, LM=0x00, LH=0x00, DEV=0x00, STS=0x00
SMART Status not supported: Invalid ATA output register values
SMART overall-health self-assessment test result: UNKNOWN!
SMART Status, Attributes and Thresholds cannot be read.

Read SMART Error Log failed: Input/output error

Read SMART Self-test Log failed: Input/output error

Selective Self-tests/Logging not supported

The above only provides legacy SMART information - try 'smartctl -x' for 
more

smartctl -x /dev/sda

smartctl pre-7.5 2023-09-16 r5554 [x86_64-w64-mingw32-w10-21H2] (CircleCI)
Copyright (C) 2002-23, Bruce Allen, Christian Franke, www.smartmontools.org

Read Device Identity failed: Input/output error

If this is a USB connected device, look at the various --device=TYPE 
variants
=== START OF INFORMATION SECTION ===
Device Model:     [No Information Found]
Serial Number:    [No Information Found]
Firmware Version: [No Information Found]
Device is:        Not in smartctl database 7.3/5533
ATA Version is:   [No Information Found]
Local Time is:    Wed Mar 20 14:12:07 2024 ADT
SMART support is: Ambiguous - ATA IDENTIFY DEVICE words 82-83 don't show 
if SMART supported.
SMART support is: Ambiguous - ATA IDENTIFY DEVICE words 85-87 don't show 
if SMART is enabled.
                   Checking to be sure by trying SMART RETURN STATUS 
command.
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
AAM feature is:   Unavailable
APM feature is:   Unavailable
Rd look-ahead is: Unavailable
Write cache is:   Unavailable
DSN feature is:   Unavailable
ATA Security is:  Unavailable
Wt Cache Reorder: Unavailable

Read SMART Data failed: Input/output error

=== START OF READ SMART DATA SECTION ===
SMART Status command failed
Please get assistance from https://www.smartmontools.org/
Register values returned from SMART Status command are:
  ERR=0x00, SC=0x00, LL=0x00, LM=0x00, LH=0x00, DEV=0x00, STS=0x00
SMART Status not supported: Invalid ATA output register values
SMART overall-health self-assessment test result: UNKNOWN!
SMART Status, Attributes and Thresholds cannot be read.

Read SMART Log Directory failed: Input/output error

ATA_READ_LOG_EXT (addr=0x00:0x00, page=0, n=1) failed: Input/output error
Read GP Log Directory failed

SMART Extended Comprehensive Error Log (GP Log 0x03) not supported

Read SMART Error Log failed: Input/output error

SMART Extended Self-test Log (GP Log 0x07) not supported

Read SMART Self-test Log failed: Input/output error

Selective Self-tests/Logging not supported

SCT Commands not supported

Device Statistics (GP/SMART Log 0x04) not supported

Pending Defects log (GP Log 0x0c) not supported

SATA Phy Event Counters (GP Log 0x11) not supported



-- 
Thane K. Sherrington

Computer Connection, Ltd. ...taking the mystery out of computers since 1982.
Winner of the 2012 Ian Spencer - Excellence in Business Award
*Thanks for making us the Reader's Choice Best Computer Store in 2016, 
2017, 2018 and 2019!*
95 College St., Antigonish,
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902-863-3361 (phone)
902-863-2580 (fax)
thane at computerconnectionltd.com
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