[Smartmontools-database] Unrecognised USB device: "Intenso Memory Center"

[hj.berkendyke at protonmail.com]

Hello Gabriele!

Thanks for your reply, as well as for the work! Regarding your questions:

> I added an entry to our "supported usb devices" list
> 
> https://www.smartmontools.org/wiki/Supported_USB-Devices?action=diff&version=338&old_version=337
> 
> Please check if it's ok so.
> 
> Especially: Is the link to the product page the right one?
AFAICT, it is; the article number on the retail box and the enclosure is "6031511" - just like on the data sheet. The retail box and the device look exactly as on the linked page.

Looking at another but slightly older Intenso disk I had access to, the vendor seems to mix USB controllers - even for devices with same article number. In this instance, an older Intenso disk with the same article number features a different USB controller (USB ID 174c:55aa, an ASMedia Technology controller which is also fully supported by smartmontools :-) ).

The enclosure of my device and the older device look the same. The only difference I can see is an unspecified string of characters on the sticker on the bottom of the enclosure. On the device with USB ID 152d:578e, it reads "05-1709-27A" just below the article number - probably a production batch number.

> > Also, its USB id wasn't yet in the online usb.ids database.
> 
> It would be nice if you sent the info also to Mr. Gowdy
Of course! I had submitted the information on the same day, using the Mr. Gowdy's web interface:
https://usb-ids.gowdy.us/read/UD/152d/578e

It seems that the entry needs to be reviewed before inclusion.


Kind regards,

H.J.

On February 28, 2018 7:30 PM, Gabriele Pohl <gp at dipohl.de> wrote:

> Hi!
> 
> On Sat, 06 Jan 2018 15:47:55 -0500
> 
> Hj.berkendyke via Smartmontools-database wrote:
> 
> > All the best for 2018, and thank you for your great software and equally great support!
> 
> :-)
> 
> > An external hard drive with a USB 3 interface wasn't directly recognised
> > 
> > by Debian testing's smartmontools. The device was sold as "Intenso Memory Center"
> > 
> > external hard drive (mainly sold in the EU). This brand seemingly uses all
> > 
> > kinds of makes and models of controllers and disks.
> 
> I added an entry to our "supported usb devices" list
> 
> https://www.smartmontools.org/wiki/Supported_USB-Devices?action=diff&version=338&old_version=337
> 
> Please check if it's ok so.
> 
> Especially: Is the link to the product page the right one?
> 
> > I've checked trunk's drivedb.h, and I didn't see the USB id defined there.
> 
> I will open a ticket for that later today.
> 
> > Also, its USB id wasn't yet in the online usb.ids database.
> 
> It would be nice if you sent the info also to Mr. Gowdy
> 
> http://www.linux-usb.org/usb.ids
> 
> > Enclosed is the output of two smartctl runs: one without a device type,
> > 
> > and one with device type 'sat'. Hope this helps!
> 
> yes very helpful and thanks! :-)
> 
> Gabriele